Careers at Stumptown

Who We Are

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We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.

And we drink the best office coffee on the planet.

Origins

Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.

Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.

We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.

We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.

Teams and Roles

We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.

Finance, IT and People

We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.

​Coffee Sourcing and Roasting

Our Coffee Sourcing team travels to the ends of the earth to establish long term and sustainable relationships with incredible coffee producers. These folks work on the ground with producers so that the coffee quality can continue to improve year after year. Our Quality Control, Quality Assurance and Roasting teams take it from there, ensuring that the integrity of that amazing coffee shines through once it lands in our hands.

Creative and Marketing

Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubby, that’s all them.

Production

Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.

Education and Service

By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.

Cafés

Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.

Web

Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.

Partnerships, Sales and Support

We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.

Current Openings

Partnerships, Sales and Support

Wholesale Customer Support Associate, Portland Portland, OR

Stumptown is seeking a Customer Support Associate to join our enterprising Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our regional customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.

Senior Sales Manager Los Angeles, CA

The Sr. Sales Manager will lead the on-premise sales effort in a burgeoning Stumptown sales market. This position involves targeting, pursuing, and converting new on-premise business across a variety of channels. Working closely with the region’s sales, service and training teams at large, this person will fulfill sales goals by forming lasting relationships with customers in key areas of the assigned region. An independently-driven personality, quick to adopt Stumptown cultural values and cultivate enthusiasm for the brand will flourish in this role.

Wholesale Customer Support Associate, New York Brooklyn, NY

Stumptown is seeking a Customer Support Associate to join our enterprising Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our regional customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.

Cafés

Barista, Ace Hotel NYC and W 8th Cafes New York, NY

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Café Assistant Manager/Coffee Educator Chicago, IL

This position will involve working directly with Stumptown’s retail employees in a radical and professional manner. In addition to working directly with retail, this position is expected to communicate with and rely on retail management and training departments in order to provide an unsurpassed coffee experience. Our cafes are our showrooms for wholesale and our living rooms for the world to enjoy our coffee.

Barista, Downtown PDX Portland, OR

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Café Manager, New Orleans New Orleans, LA

Work directly with the retail team in managing the café and communicating with all company departments in order to provide an unsurpassed coffee experience. Provide continued leadership to café employees and direct retail operations in assigned cafe.

Creative and Marketing

Manager of Cold Brew Brand Portland, OR

The Manager of Cold Brew Coffee Brand will help drive the overall sales of Stumptown Cold Brew. A comprehensive brand management approach is needed to manage product, packaging and pricing as well as diverse channel strategies. Key focus areas will include strategic execution of Cold Brew into distribution, grocery, and Stumptown retail cafes, as well as enhancing Cold Brew offerings and solutions for our direct wholesale customers (cafes, offices, restaurants). Additionally, the Brand Manager will work closely with the operations team on future innovation and continued positioning within the cold brew category as a thought leader.

Field Marketing Manager East New York, NY

This position will be responsible for leading all execution of field marketing and events at Stumptown, focusing on the regional markets. Working together with the Channel and Market Development Manager, this role is part project manager, part events lead and part public relations, working closely on day-to-day event deliverables and planning across multiple markets. Responsibilities include building the field marketing strategy, tracking project timelines, fulfilling project deliverables, cultivating vendor relationships, organizing staffing and budget management.

Production

Production Tech Los Angeles, CA

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Delivery Driver, Seattle Seattle, WA

Our Delivery Drivers support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and customer support. This person will transfer roasted coffee and cold brew from our roastery in Brooklyn to our grocery and wholesale accounts within the designated territory, and may assist with general production from time to time. This position will be based in Seattle and have daily/weekly travel within Seattle metro area and trips to Portland and back.

Production Tech, NYC Brooklyn, NY

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Production Tech, Portland Portland, OR

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Finance, IT and People

IT Help Desk Specialist Portland, OR

As a member of the IT team, responsible for providing internal technical support on computer hardware and software to all employees of Stumptown Coffee. Responds to queries, runs diagnostic programs, isolates problems, determines and implements solutions. Supports IT for all locations in Oregon, Washington, California, New York, and New Orleans with primary emphasis on supporting HQ.

Cold Brew Buyer/Planner Portland, OR or Emeryville, CA

The Buyer/Planner supports the business by executing the planning and purchasing of materials, services and supplies for Cold Brew products and works with vendors, tracks information, gathers and analyzes data, and generates reports for management review. The Buyer/Planner works with demand forecasting to determine appropriate inventory strategies for all managed items and uses knowledge of supplier lead times and performance to issue POs on a timely basis to ensure availability. The Buyer/Planner also expedites on an as needed basis deliveries of products to meet anticipated or unanticipated demand with equal enthusiasm.

Receptionist Portland, OR

The receptionist will welcome visitors into the headquarters of Stumptown and set the tone for the building. This position will also be responsible for answering incoming calls, mail distribution, requisition of supplies and other duties as assigned.

Education and Service

Field Service Technician I, Brooklyn Brooklyn, NY

Service customer’s espresso machines and coffee brewing equipment by analyzing work orders, planning daily travel schedule, investigating complaints and conducting tests. Schedule and perform preventative maintenance and resolve customer service problems. Build and maintain positive relationships with customers and identify technical versus training issues. Must complete apprenticeship program.

Delivery Driver, Out of Market Brooklyn, NY

Our Deliver Drivers support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and customer support. This person will transfer roasted coffee and cold brew from our roastery in Brooklyn to our wholesale accounts within the designated territory, and may assist with general production from time to time. This position will be based in Brooklyn and have daily/weekly travel Philadelphia, PA and Baltimore, MD.