Account Manager/Coffee Educator, DC
Education and Service
The Account Manager/Coffee Educator will work in wholesale account management and coffee education. He/she will provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. The Account Manager/Coffee Educator will also work closely with wholesale customers through direct training and education.
Establish and strengthen relationships with wholesale customers and retail cafes.
Deliver unparalleled coffee education and hospitality to wholesale customers and retail cafes through direct training and training program implementation.
Assist with sales related meetings, community events and coffee tastings as needed.
Develop solutions that improve coffee service quality in multiple settings.
Maintain an efficient, effective, and prioritized work schedule through regular communication with the Stumptown wholesale team.
Provide consistent and timely turnaround for training requests and customer needs.
Cup and taste coffee regularly to maintain familiarity with product and quality standards.
Stay informed of industry trends and new products related to coffee and espresso preparation.
Other duties as assigned.
At least 3-5 years of coffee industry experience
Demonstrated passion and enthusiasm for coffee
Positive attitude and an ability to work independently while still part of a team
Thorough knowledge of coffee origins, processing methods, and buying practices
Excellent barista skills, including both coffee preparation and customer service
Confident public speaker
Professional and effective communicator
Excellent time management skills
Flexibility in scheduling; holiday and weekends are sometimes required
Willingness to travel and maximize the value of trips
Confidence and fluency with computer and mobile devices
Valid Driver’s License and clean driving record
Carry weight, lift – frequently moves materials weighing up to 50 pounds
Taste/Smell – ability to detect and perceive smell of coffee
Standing – ability to stand for long periods
Talk/hear – frequently communicates with clients and employees
Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
Work is performed in various locations
The work environment can be noisy
Temperatures can be variable in the work area
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.