Account Manager/Coffee Educator, DC

Washington, D.C.
Education and Service

Summary

The Account Manager/Coffee Educator will work in wholesale account management and coffee education. He/she will provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. The Account Manager/Coffee Educator will also work closely with wholesale customers through direct training and education.

Essential Functions

  • Establish and strengthen relationships with wholesale customers and retail cafes.

  • Deliver unparalleled coffee education and hospitality to wholesale customers and retail cafes through direct training and training program implementation.

  • Assist with sales related meetings, community events and coffee tastings as needed.

  • Develop solutions that improve coffee service quality in multiple settings.

  • Maintain an efficient, effective, and prioritized work schedule through regular communication with the Stumptown wholesale team.

  • Provide consistent and timely turnaround for training requests and customer needs.

  • Cup and taste coffee regularly to maintain familiarity with product and quality standards.

  • Stay informed of industry trends and new products related to coffee and espresso preparation.

  • Other duties as assigned.

Supervisory responsibilities

  • None

Qualifications

  • At least 3-5 years of coffee industry experience

  • Demonstrated passion and enthusiasm for coffee

  • Positive attitude and an ability to work independently while still part of a team

  • Thorough knowledge of coffee origins, processing methods, and buying practices

  • Excellent barista skills, including both coffee preparation and customer service

  • Confident public speaker

  • Professional and effective communicator

  • Excellent time management skills

  • Flexibility in scheduling; holiday and weekends are sometimes required

  • Willingness to travel and maximize the value of trips

  • Highly motivated

  • Confidence and fluency with computer and mobile devices

  • Valid Driver’s License and clean driving record

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 50 pounds

  • Taste/Smell – ability to detect and perceive smell of coffee

  • Standing – ability to stand for long periods

  • Talk/hear – frequently communicates with clients and employees

  • Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery

Work environment

  • Work is performed in various locations

  • The work environment can be noisy

  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.