Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.
Greet all customers with a friendly smile.
Provide friendly, efficient and personal service to each customer.
Create a rapport with customers by learning their names and favorite drinks.
Educate customers on all of our products.
Maintain high quality and consistent product standards.
Strive for the highest level of customer satisfaction.
Accurately process transactions in the POS system.
Cup and taste coffee regularly to maintain familiarity with product and quality standards.
Stay informed of new coffee availability and attributes.
Communicate with team members and management to solve problems and improve service.
Support a positive work environment.
Other duties as assigned.
Demonstrated passion and enthusiasm for coffee
Customer service that is executed in a personal and professional manner
Understanding of coffee shops and specialty retail
Desire to educate others about our coffee and espresso methods
Strong attention to detail and healthy respect for cleanliness and sanitation
Excitement about the task of ensuring that each customer has a quality experience in our café
Open to criticism and constantly striving to improve
Ability to multi-task with ease
Stand and walk—must be able to stand for shifts and move about the café
Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
Taste/Smell – ability to detect and perceive smell of coffee
Talk/hear – frequently communicates with customers
Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally
Work is performed at the cafe
The work environment can be noisy
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.