Barista, Los Angeles

Los Angeles, CA
Cafés

Summary

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Essential Functions

  • Greet all customers with a friendly smile.

  • Provide friendly, efficient and personal service to each customer.

  • Create a rapport with customers by learning their names and favorite drinks.

  • Educate customers on all of our products.

  • Maintain high quality and consistent product standards.

  • Strive for the highest level of customer satisfaction.

  • Accurately process transactions in the POS system.

  • Cup and taste coffee regularly to maintain familiarity with product and quality standards.

  • Stay informed of new coffee availability and attributes.

  • Communicate with team members and management to solve problems and improve service.

  • Support a positive work environment.

  • Other duties as assigned.

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee

  • Customer service that is executed in a personal and professional manner

  • Understanding of coffee shops and specialty retail

  • Desire to educate others about our coffee and espresso methods

  • Strong attention to detail and healthy respect for cleanliness and sanitation

  • Excitement about the task of ensuring that each customer has a quality experience in our café

  • Open to criticism and constantly striving to improve

  • Ability to multi-task with ease

Physical Demands

  • Stand and walk—must be able to stand for shifts and move about the café

  • Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery

  • Taste/Smell – ability to detect and perceive smell of coffee

  • Talk/hear – frequently communicates with customers

  • Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally

Work environment

  • Work is performed at the cafe

  • The work environment can be noisy

Please email cover letter and resume to jobs@stumptowncoffee.com

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.