Café Manager, New Orleans

New Orleans, LA
Cafés

Summary

Work directly with the retail team in managing the café and communicating with all company departments in order to provide an unsurpassed coffee experience. Provide continued leadership to café employees and direct retail operations in assigned cafe.

Essential Functions

  • Create an exceptional coffee experience and be a coffee industry leader

  • Lead and direct the business activities of the café

  • Serve as the voice and the face of Stumptown

  • Manage inventory and all monetary transactions

  • Ensure quality by proper training of all café employees

  • Attend regular meetings with the general manager and training manager

  • Conduct staff meetings with café personnel on a regular basis

  • Maintain café maintenance and cleanliness

  • Educate customers on all of our products

  • Maintain high quality and consistent product standards

  • Cup and taste coffee regularly to maintain familiarity with product and quality standards

  • Stay informed of new coffee availability and attributes

  • Other duties as assigned

Supervisory responsibilities

  • Manage café employees

Qualifications

  • Demonstrated passion and enthusiasm for coffee

  • Customer service that is executed in a personal and professional manner

  • Experience and proficiency with Stumptown espresso preparation standards

  • Desire to educate others about our coffee and espresso methods

  • People management skills

  • Strong attention to detail

  • Great communication skills with both employees and customers

  • Open to criticism and constantly striving to improve

  • Ability to multi-task with ease

Physical Demands

  • Stand and walk—must be able to stand for shifts and move about the café

  • Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery

  • Taste/Smell – ability to detect and perceive smell of coffee

  • Talk/hear – frequently communicates with customers

  • Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally

Work environment

  • Work is performed at the cafe

  • The work environment can be noisy

Please email cover letter and resume to jobs@stumptowncoffee.com

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.