Field Service Technician I, Los Angeles

Los Angeles, CA
Education and Service

Summary

Service customer’s espresso machines and coffee brewing equipment by analyzing work orders, planning daily travel schedule, investigating complaints and conducting tests. Schedule and perform preventative maintenance and resolve customer service problems. Build and maintain positive relationships with customers and identify technical versus training issues. Must complete apprenticeship program.

Essential Functions

  • Service new accounts by performing pre-installation review, gather components and parts and complete installations of espresso machines and other equipment

  • Maintain customer rapport by examining complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements

  • Establish communication with all departments within Stumptown by keeping them informed of all service related issues relevant to their department

  • Keep personal equipment and vans operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs

  • Document service and installation actions by completing forms, reports logs and records

  • Update knowledge by participating in educational opportunities and reading professional publications

  • Travel throughout the surrounding area as needed to support customer accounts

  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Complete apprenticeship program

  • Demonstrated passion and enthusiasm for coffee

  • Strong customer service skills and the ability to maintain customer relationships

  • Strong mechanical aptitude; plumbing and electrical knowledge a plus

  • Strong logic and reasoning skills

  • Self-starter with a great attitude and professional demeanor

  • Clean driving record and a valid driver’s license

  • Available to travel out of market as needed

  • Ability to listen, learn and act accordingly

  • Willingness to learn from mistakes to grow and enhance skills

  • Ability to manage and prioritize daily and weekly tasks

  • Familiarity with MS Office, Google Apps and other organizational computer tools

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 100 pounds. Weight greater than 50 pounds will be mitigated with a lifting partner or device

  • Taste/Smell – ability to detect and perceive smell of coffee

  • Stooping. Bending body downward and forward by bending spine at the waist

Work environment

  • Work is performed in various locations at customer sites

  • The work environment can be noisy

  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.