Grocery Sales Representative, Southwest
Los Angeles, CA
Partnerships, Sales and Support
The Grocery Sales Representative will work very closely with the Wholesale, Operations and the Customer Support teams in an ever-expanding grocery market to ensure that our customers are receiving the same level of customer service that all of our partners have become accustomed to. The ideal candidate will create positive and lasting relationships with our vendors, catering to the needs of storeowners and managers at each store to fulfill specific requests. The position will require multi-tasking, confidence in dealing with a variety of personalities and helping different departments ensure that quality standards are being maintained at each store and brand management.
Grow sales, velocity, and distribution of coffee and cold brew within all current accounts and seek out new opportunities within the market.
Sell, merchandise, educate and sample Stumptown coffee among all grocery stores in our "Self-Distribution" territories.
Organize and help execute promotional activity at the highest level in the industry.
Perform route sales as needed, write orders for accounts and oversee grocery sales training.
Account management amongst key grocery customers.
Help facilitate changes or issues with individual vendors amongst the Wholesale and CustomerSupport teams.
Uphold and execute customer service standards during our expansion in grocery markets throughout the Region.
Help manage, maintain and respond to issues with volume/trend/credits/pars by store and by route. Report weekly as part of the Grocery Sales team.
Execute and perform regular in-store samplings among all grocery accounts, including drip coffee and cold brew tastings with the public.
Assist with business development among existing partners, identifying areas for growth and help drive incentives against activity based goals with the company and team.
Help manage the introduction of new sku’s, line extensions, and replacement items.
Work in conjunction with distributor manager when necessary to support product launch and order fulfillment
Make deliveries as needed of Stumptown coffee and cold brew to wholesale customers across all channels in the Region.
Interface with Off-Premise wholesale customers through account visits, account work and general coffee needs. Help own the relationship.
Manage coffee inventories at retail and maintain regular rotation of bagged coffee in accordance with Stumptown’s quality and freshness policies.
Keep vehicle stocked with all grocery-related sales tools. i.e., samples, sales materials, and POS
Help develop sales routes to compliment ordering and delivery schedules.
Work closely with the production group, fulfilling orders with precision.
Assist with daily production and flow on the roastery floor when needed.
Stated in EF section
Cup and taste coffee regularly to maintain familiarity with product and quality standards.
Reliable vehicle for daily transportation (Territory specific)
Sales, merchandising and grocery / distributor knowledge
Demonstrated passion and enthusiasm for coffee.
Build customer relationship, service, and trust.
The highest level of attention to detail, follow up, and follow through
Ability to plan, manage, and prioritize monthly, weekly, and daily objectives.
Ability to manage multiple tasks/customers at once.
Speaks with authority on the coffee offering.
Willingness to work with other departments to achieve common goals.
Flexible schedule and availability.
Valid driver’s license and clean driving record.
Demonstrated initiative and independence.
Lifting, pushing, pulling. Lifting up to 100lbs. Weight greater than 50lbs will be mitigated with a lifting partner or device.
Must be able to drive a car/van daily.
Standing – must be able to stand for long periods of time.
Work takes place is a variety of customer stores ranging from large grocery stores to smaller niche markets.
Extensive time in a car or Stumptown van.
Temperature will vary with weather and store environment.
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.