Manager of Information Technology

Portland, OR
Finance, IT and People

Summary

The IT Manager’s role is to ensure the streamlined operation of the IT department in alignment with the business objectives of the organization. The IT Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT manager will also define and implement IT policies, procedures and best practices.

Essential Functions

  • Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.

  • Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.

  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.

  • Oversee provision of end-user services, including help desk and technical support services.

  • Work with stakeholders to define business and systems requirements for new technology implementations.

  • Keep current with the latest technologies.

  • Manage financial aspects of the IT department, including purchasing, budgeting and budget review.

  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

  • Approve and oversee projects and project portfolio.

  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.

  • Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.

  • Practice asset management for IT hardware, software and equipment.

  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.

  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.

Supervisory responsibilities

  • This position will manage all employees in the IT department across all geographical locations.

Qualifications

  • Bachelor’s degree in computer science, electrical engineering, or equivalent experience

  • Six (6) or more years progressive experience in an IT department

  • Three (3) or more years’ experience managing an IT department

  • Vendor management and negotiation experience

  • Excellent communication skills both oral and written. Must be able to display patience and translate technical language into every day user understanding

  • Experience creating and presenting business case for change/growth

  • Proven ability to problem solve and make solid and well researched decisions

  • VMware certified preferred

  • ITIL Methodology Experience preferred

  • MCSE Certification preferred

  • Prior project management experience a plus.

Physical Demands

  • Ability to sit continuously at a computer

  • Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally

  • Standing – ability to stand for long periods

  • Travel – minimal travel between location up to 25%

Work environment

  • Most work takes place in an office environment. Occasional work to take place in cafes.

Please email cover letter and resume to jobs@stumptowncoffee.com

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.