NetSuite Administrator

Portland, OR
Finance, IT and People


As a member of the Enterprise Resource Planning (ERP) Team, the NetSuite Administrator is responsible for the design, development, and implementation of new features and configurations within Stumptown’s NetSuite ERP system. This position will work closely with colleagues throughout the organization to identify opportunities for using NetSuite to improve process efficiency, provide analytic insights and support business growth and needs. This position manages day to day NetSuite administration, SuiteScript development, proactive maintenance, advanced technical support, and integrations with third party applications such as Stumptown’s SalesForce CRM, HighJump Route Administrator and retail Point-of-Sale systems.

Essential Functions

  • Provides primary system administration for NetSuite and additional support for other enterprise applications including SalesForce, HighJump, Square, and Cropster
  • Works with Finance, Operations, and other teams to design and build new processes within NetSuite
  • Creates and edits dashboards, saved searches, reports, workflows, KPIs, and forms
  • Writes and maintains user stories and test plans to ensure that new features and/or configurations meet business and technical requirements
  • Manages enterprise application-related incident response and enhancement requests; analyzes and documents problems, recommends solutions, and initiates corrective action
  • Contributes to projects and change efforts, functioning as the NetSuite Subject Matter Expert (SME)
  • Adheres to the Change Management process, functioning as a change owner responsible for planning, testing, documenting, and implementing changes for enterprise applications and services
  • Creates and/or modifies SuiteScript/BackBone code and technical documentation
  • Leads communication and support activities, including periodic meetings with departments throughout the company to assess needs and provide training on optimal usage of systems and processes
  • Maintains user access in NetSuite and other applications, in conjunction with IT and Human Resources
  • Interacts with 3rd party providers, including NetSuite consultants and application reps
  • Assists IT Service Desk escalations as needed, including opening, documenting and closing tickets, and providing support via phone, email, video conferencing and in person

Supervisory responsibilities

  • None


  • Associate’s degree required or commensurate combination of experience and certifications; Bachelor’s degree in Business Information Systems, Computer Science or related field preferred
  • 2+ years of ERP administration experience; NetSuite is a big plus
  • Experience with system integrations and implementations
  • General understanding of finance/accounting techniques and practices
  • Experience with manufacturing and/or supply chain a plus
  • Basic SuiteScript, BackBone and/or JavaScript code development and review experience is a plus
  • Excellent communication, collaboration and analytical skills
  • Verifiable experience, education or certifications sufficient to demonstrate required proficiencies
  • Grace under pressure
  • Results oriented
  • Demonstrated passion and enthusiasm for coffee

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 25 pounds on occasion

Work environment

  • Work takes place in an office setting
  • May be required to travel to remote offices; travel no more than 15%

Please email cover letter and resume to

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.