Receptionist

Portland, OR
Finance, IT and People

Summary

The receptionist will welcome visitors into the headquarters of Stumptown and set the tone for the building, as an extension of the Customer Support department. This position will also be responsible for answering incoming calls and general public inquiries, mail distribution, managing customer pick-ups, ordering and tracking of supplies, and other duties as assigned.

Essential Functions

  • Welcome and sign in guests to our headquarters

  • Answer general telephone inquiries and field callers to appropriate parties

  • Facilitate wholesale customer and donation pick ups

  • Consistently deliver an exceptional customer service experience

  • Receive, sort and forward incoming mail

  • Assist the Consumer Support team with phone support when necessary

  • Assist the Consumer or Wholesale Support teams with inbox management when necessary

  • Multitask core functions of the role as well as other work assigned throughout the day

  • Brew drip coffee for visitors and employees and manage cold brew fridge / kegerator inventory

  • Assist with the ordering, receiving, stocking and distribution of office supplies

  • Assist with chores and general upkeep

  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • High school diploma or G.E.D. prefered

  • Customer service or hospitality experience preferred

  • Demonstrated passion and enthusiasm for coffee

  • Problem solving and multitasking ability

  • Willingness to contribute in a team environment

  • Understanding of Stumptown’s position as a quality-oriented and customer focused company

  • Flexible and adaptable to change

  • Calm demeanor under pressure

  • Familiarity with MS Office, spreadsheets, Google Drive and other computer tools

  • Empathetic, positive, can-do attitude

  • Works independently with minimal supervision

  • Self-starter with initiative to identify tasks and projects to complete and stay productive

Physical Demands

  • Ability to sit continuously at a computer

  • Carry and lift up to 20 pounds frequently and up to 50 pounds occasionally

Work environment

  • Work is performed primarily in an office environment

Please email cover letter and resume to jobs@stumptowncoffee.com and list position title and location in the subject line

We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.