Los Angeles, CA
This position is an intricate part of the operations team and will be responsible for fulfilling all duties related to Wholesale Shipping. The Shipping Lead will work closely with the Wholesale team, Production crew and office to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. The position is also responsible for ensuring all orders are shipped out accurately and on time.
Ensure each package is properly labeled and out the door on time. Deliver packages to FedEx in some circumstances.
Follow through on all packages after they leave the roaster, ensuring accurate and timely delivery.
Contact customers by phone or email in the event that packages arrive incomplete, damaged, or incorrect.
Develop and maintain a working relationship with FedEx drivers. Assist FedEx drivers when packages are picked up each night.
Communicate with all members of Stumptown’s Wholesale team (Call Center, Account Managers, Production Managers, and Sales department), both verbally and via email.
Order and maintain inventory for shipping supplies (boxes, tape, labels, etc.)
Maintain a clean and organized work space each day in the shipping area.
Assess shipping tasks for each day and complete them in order of importance; multi-tasking and adjusting on short notice.
Maintain an even demeanor while dealing with shipping deadlines and any emergencies that arise.
Demonstrate care and patience when packing boxes, ensuring that bags don’t break in transit.
Work a flexible schedule during holidays.
At least one-year experience working in a shipping department or environment.
Strong organizational skills.
A demonstrated passion and enthusiasm for coffee.
Excellent communicator both written and verbal.
Excellent time management skills.
Intermediate experience with Google docs, Ship Manager and ERP systems such as Netsuite a plus.
Carry weight, lift – frequently moves materials weighing up to 50 pounds. Weight greater than 50 pounds will be mitigated with a lifting partner or device
Stooping—bending body downward and forward by bending spine at the waist
Repetitive motion using the hands, wrists and forearms
Standing in place for several hours
Work is performed in a warehouse environment
The work environment can be noisy
Temperatures can be variable in the work area
Please email cover letter and resume to firstname.lastname@example.org and list position title and location in the subject line
We are an Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.