FAQs

Forms of payment accepted:
We currently accept Visa, Mastercard, and American Express. Apple Pay and PayPal Checkout are available for standard purchases (excludes coffee subscriptions).
How long does it takes for my order to process and ship? It can take up to 48 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.

We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.

If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.

Do you ship orders internationally? Yes! We are able to ship coffee internationally. However, due operational constraints we can only ship to Canada, Japan and the UK at this time.

Do you ship orders to military addresses? Yes! We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the coffee directly to you. When in doubt, contact us here, Monday-Friday, 8am to 4pm PST.
Can I return coffee products? We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us here within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

Can I get a refund for a Stumptown Cafe purchase? While we can't refund your purchase directly from Customer Support, feel free to reach out to us here and we’d be happy to work with the Cafe Manager on your behalf.

Can I return Stumptown products that I purchased at a grocery store? While we can't refund your purchase directly, we can offer replacement products shipped directly to you from one of our roasteries. Just reach out to Customer Support here and we'll sort you out!

Can I return or exchange defective items? We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. We typically ask for a photo of the defective products to pass along to our product team. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.

Contact us here and our Customer Support team will respond with information on how your return will be processed.

Can I return or exchange items damaged in transit? Yes! We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
Do you have light, medium, and dark roast options? Our coffees are generally considered a ‘medium’ roast. The whole truth is that we source really high quality coffees and roast each coffee just enough to bring out the best of what’s inherent in those particular beans. Typically, our blends are more medium roast and our single origin coffees are on the lighter end of the spectrum. For those of you that love that dark, roasty flavor, we have our French Roast. Find more on roasting here.

Do you add any additional flavors? We don’t add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you can’t taste orange or clove in your cup. Flavor only matters in the context of you. What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate, tea-like finish? We’ve created the Stumptown Tasting Guide to help you get started.

Can I get the coffee on my order pre-ground? We don’t ship pre-ground coffee. (It’s better this way, we promise!) All of the coffee we offer is whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better. Have grind questions? This might help.

Where should I store my coffee? In the freezer? On the counter? Store your coffee in a cool, dark place. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.

Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

How long does Stumptown coffee stay fresh? With our new sealed bags, we are now keeping beans on shelves 90 days from the roast date, and recommend that once the seal is broken, they are consumed in 3 to 4 weeks. We are excited about our new bags and the better freshness standards that they allow for us. You may see some bags in grocery stores that show "enjoy by" dates as well as a roast date, as some grocery stores require expiration dates on all food items. The enjoy by date will always be 90 days after the roast date!

I can't find my favorite coffee, where did it go? Like other produce, coffee is seasonal. Our coffee menu reflects the seasonality of coffee growing seasons, so you will often see coffee from specific regions only available during certain periods of the year. Worry not, we offer our Blends year-round. We may not have a particular coffee when you are looking for it, but we can help you find something similar you’ll like. Drop us a line - we’re here to help!

Are all of the coffees Direct Trade? Most of them are! We’re as serious as it gets about our sourcing practices. Our approach of coffee sourcing is called Direct Trade, which means that we have a close relationship with our coffee producing partners and pay them excellent rates for their premium work. We work hard to ensure that our supply chain is transparent from farm to cup. That means regular visits, implementing new techniques and equipment when possible, and forming long-term partnerships.

Are all of the coffees Certified Organic? Some of them are! Even though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.

With that being said, we do carry a variety of Certified Organic coffees. When you look at the shop coffee image on our website, the bag card will state Organic Coffee underneath the name.

Are any of the coffees Kosher Certified? They are not. Even though our coffees are not certified, our beans are processed and roasted in a facility that handles only coffee beans which do not come into contact with other food products. Additionally, we do not add flavors or additional ingredients to any of our coffees.

Are any Stumptown coffees genetically modified? They are not! Most of our coffees are heirloom varietals that have been cultivated by a family or community for generations. When sourcing coffee, we look for both heirloom Arabica coffees and traditional farming practices. You can find out more about our coffee producing partners here.

Are any Stumptown coffees gluten-free? Coffee is gluten-free, mostly. While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can't guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten.

We've talked with our Coffee Sourcing team and in-house Cold Brew and coffee experts, and we think you will be safe. However, Stumptown Coffee Roasters is not "Certified gluten-free."
Can I purchase Cold Brew products online? We can ship some Cold Brew products! Both our Oatly and Dairy Cold Brew products are shippable due to having a shelf stable packaging technology called Tetra Pak. This packaging and the pasteurization of the product allows Cold Brew with Oatly and Dairy products to be handled and stored in ambient conditions.

Our other Cold Brew products have to stay refrigerated to maintain their flavor, so we can’t sell it online. However, we have several retail locations throughout the US who carry our Cold Brew products. You can find our Cold Brew in most Whole Foods Markets around the country and many other fine grocers. To find the nearest location, you can use our product locator here or you can reach out to Customer Support here.

Once purchased from your local store, please keep Cold Brew refrigerated. The shelf life on our Cold Brew Stubbies and Nitro cans is 90 days when refrigerated properly. Once the Cold Brew stubbies have been opened, we recommend enjoying it within 2-3 days. For glass growlers filled with Cold Brew in our cafes, we recommend drinking within 10-14 days. You can find the best-by date ink jetted on the side of stubbies, on the bottom of cans and the top of cartons.

Can I make my own Cold Brew at home? You can! We love the Filtron for making Cold Brew at home. Here’s a brew guide to get you started.

What coffees are used to make Stumptown Cold Brew? For our Cold Brew, we use a Latin American blend. We've found that Latin American coffees with darker chocolate and berry notes tend to work best when cold brewed. Check out our Latin American coffees online here. Our House Blend is also great as cold brew.

If you want to try something a little different, Ethiopian coffees make a tea-like and fruity cold brew. We often feature Ethiopians as our Single Origin Cold Brew on draft in our cafes. You can find out more about our Ethiopian coffees here.

Is Stumptown Cold Brew Certified Organic? It is not. Even though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms with a good soil nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.
I'd love to serve or sell Stumptown coffee, how can I start that process? Our wholesale program is geared towards independent cafes, grocery stores and restaurants. Find out more here.

I'd love to provide Stumptown coffee at my office or institution, how can I start the process? If you’re an office or institution, we offer 5lb bags on a subscription here. If you’re looking for larger volumes, we do have partnerships with Office Coffee providers in some major metro areas. Contact us here to learn more.
Can I order bulk coffee for an event? We don’t have a coffee cart or the ability to cater events, but we’d love to assist you in getting great coffee for your event. If you’re looking to provide bags of whole bean coffee or Cold Brew for your guests or at your event, we can help with that. We offer bulk pricing for one-time special occasions. Please contact us here for more information.

Do you have extra burlap bags available for donation? Unfortunately, we no longer have burlap bags available to the public as we donate all of our bags to support local community gardens.
We can direct your press queries. Please contact us here.
Our Customer Support Team takes a lot of pride in the service they provide. When you contact us you’ll reach a small team of friendly, coffee-loving humans that work out of our Portland HQ. These folks know what's up and anyone on the team can help answer your coffee questions. Not sure which coffee to buy? They can give you some well-educated advice. We’ll always do our very best to make sure our customers are taken care of.

We always appreciate customer feedback. Quality is enormously important for us, so we definitely encourage you to let us know when you’ve just had the best latte of your life or a less than stellar experience. You can contact our Customer Support Team here.

Need help with a recent cafe experience? Feel free to reach out to Customer Support here and we’d be happy to work with the Cafe Manager on your behalf.