Careers at Stumptown
Who We Are
We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.
And we drink the best office coffee on the planet.
Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.
Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.
We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.
We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.
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Teams and Roles
We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.
Food Safety Manager
Food Safety Manager
Green Coffee Handler
Creative and Marketing
Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubby, that’s all them.
Finance, IT and People
We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.
Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.
Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.
Education and Service
By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.
Partnerships, Sales and Support
We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.
Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.
Education and Service
Stumptown is dedicated to creating an exceptional experience for our wholesale partners and for our own cafes through effective and accessible education, direct engagement, and industry connectivity. As a member of Stumptown’s Coffee Team, the Educator is responsible for ensuring that the quality of our coffees is represented to the highest standard wherever they are served and to build and maintain the identity of our brand. This position will work closely and collaboratively with the broader Wholesale and Customer Support Teams to develop content and fulfil the business and sales goals of Stumptown and our partners. The Educator also works in tandem with our Retail cafes and broader company to provide ongoing coffee education for all Stumptown employees. By delivering a high level of hospitality, fostering long lasting relationships with customers, and forming a key understanding for their ongoing needs, the Educator is critical to our overall success, and to the success of our wholesale partners.
Many hands play an important role in Stumptown’s commitment to high-quality coffee. Our Baristas are entrusted with the responsibility of ensuring the quality of our coffee is actualized, as our partners at source intended, from bean to cup. Stumptown Baristas contribute to the success of their café by consistently providing exceptional hospitality, and quality beverages and products. Baristas are expected to pursue growth of their coffee knowledge and develop passion for the craft. When we are operating at our best, every barista models the Stumptown values of continuous growth, best in class hospitality, and quality in all things. __This position will have a varying schedule and will be working at multiple cafes within the market thus requiring flexibility on the part of the employee. The nature of the role is temporary (3 months) and will be periodically evaluated to assess the needs of both the employee and the cafe. __
Many hands play an important role in Stumptown’s commitment to high-quality coffee. Barista’s are entrusted with fulfilling the role of being the final step in ensuring the quality of our coffee is actualized, from bean to cup. Stumptown Barista’s contribute to the success of their café by providing exceptional hospitality, quality beverages and products, and maintaining a comfortable environment. Barista’s are expected to constantly expand on their coffee knowledge, continue to develop their passion for the craft and model Stumptown values of constant growth, best in class hospitality and quality in all things.
Many hands play an important role in Stumptown’s commitment to high-quality coffee. Our Baristas are entrusted with the responsibility of ensuring the quality of our coffee is actualized, as our partners at source intended, from bean to cup. Stumptown Baristas contribute to the success of their café by consistently providing exceptional hospitality, and quality beverages and products. Baristas are expected to pursue growth of their coffee knowledge and develop passion for the craft. When we are operating at our best, every barista models the Stumptown values of continuous growth, best in class hospitality, and quality in all things.
Reporting to the Director of Cafes, the Café Manager sets the example for their café and works directly with baristas to develop and execute business plans which reflect the strong community they operate in. The Café Manager is responsible for day-to-day management of their cafe and will build, train and develop a talented team which delivers results, encourages and fosters the Stumptown culture and creates one-of-a-kind customer experiences.
Reporting to the Roasting Systems Manager, the Green Coffee Handler works as an important part of the Roasting Department, closely interacting with the Roasters and ensuring green coffee is stored, rotated and batched according to the day’s schedule. The handler coordinates and stages green coffee for the roasting day, facilitates movement of roasted coffee in the building, and maintains the cleanliness and organization of the coffee roasting area. Additionally, the green coffee handler coordinates with the Demand Planning, Traffic, and Quality teams to communicate and prepare for the day’s workflow, editing work orders and batch queues within Stumptown’s ERP as necessary.
As a member of the Technology Team, the Systems Solution Architect is responsible for the design, development and implementation of new features and configurations within Stumptown’s NetSuite ERP & Salesforce CRM systems. This position will work closely with colleagues throughout the organization to identify opportunities for using our cloud-based platforms to improve process efficiency, provide analytic insights and support business growth and needs. This position manages day-to-day administration, development, proactive maintenance, advanced technical support and integrations with third-party applications.
In collaboration with our Wholesale Sales team, the Account Rep will support all account management needs of our existing customers, working as a liaison between accounts and all internal departments, to provide the Stumptown experience. They will work closely with our existing customers to strengthen relationships through regular engagement and grow base customer revenue by finding incremental sales opportunities that match their needs with Stumptown product and program offerings. The Account Rep will build productive, successful, satisfied, relationships with our customers, with a focus on customer retention and positive revenue growth for their assigned market. This is an hourly, non-exempt position.