Careers at Stumptown
Who We Are
We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.
And we drink the best office coffee on the planet.
Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.
Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.
We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.
We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.
Teams and Roles
We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.
Creative and Marketing
Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubbie, that’s all them.
Partnerships, Sales and Support
We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.
Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.
Coffee Sourcing and Roasting
Our Coffee Sourcing team travels to the ends of the earth to establish long term and sustainable relationships with incredible coffee producers. These folks work on the ground with producers so that the coffee quality can continue to improve year after year. Our Quality Control, Quality Assurance and Roasting teams take it from there, ensuring that the integrity of that amazing coffee shines through once it lands in our hands.
Education and Service
By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.
Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.
Finance, IT and People
We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.
Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.
Partnerships, Sales and Support
The Regional Sales Manager will manage a team of sales professionals in addition to facilitating new business requirements among all departments that drive wholesale sales. This person is accountable for growth objectives and financial results in assigned region and leading professional development efforts for the sales team at large.
The Grocery Sales Rep will work closely with the Wholesale team, Operations group and the office/customer support team in an ever-expanding grocery market to ensure that our customers are receiving exemplary customer service. The ideal candidate will create positive and lasting relationships with our vendors, catering to the needs of storeowners and managers at each store to fulfill specific requests. The position will require multi-tasking, brand management, confidence in dealing with a variety of personalities and helping different departments ensure that quality standards are being maintained at each store.
The Grocery Sales Lead will work very closely with the Wholesale team, Operations group and the office/customer support team in an ever-expanding grocery market to ensure that our customers are receiving the same level of excellent customer service. The ideal candidate will create positive and lasting relationships with our vendors, catering to the needs of storeowners and managers at each store.
Account Management and coffee education is a core component to the support and service that Stumptown offers our wholesale partners. The Account Manager & Coffee Educator will work closely with our accounts to provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. We are hiring for this role in 3 separate locations (Austin, San Francisco and Washington, DC).
The Account Manager + Coffee Educator will provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. He or she will work in wholesale account management and coffee education. The Account Manager + Coffee Educator will also work closely with wholesale customers through direct training and education.
Stumptown is seeking a Customer Support Associate to join our enterprising West Coast Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our west coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our east coast customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.
Every day we strive to provide an extraordinary cup of coffee and experience for Stumptown customers; the customer experience on our digital properties should be equally as compelling. We are seeking a highly motivated project manager to join the team responsible for delivering a best-in-class interactive experience.
Finance, IT and People
The HR Generalist position will act as a generalist with a focus on benefits administration and workers compensation. The position will also carry out responsibilities in the following areas: recruiting, retention and on-boarding, performance management, leave administration and supporting the VP, Human Resources with policy and compliance. This is a 32 hour a week, benefits eligible position.
The Accounting Associate supports all functional areas of the Finance Team and plays an important role across Accounts Payable, Accounts Receivable and general accounting. This role has a variety of different areas of focus from filing to recording café sales and reconciling these with the bank to supporting AP with vendor bill payments and credit card expenses.
Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.
Work closely with the wholesale team and the office to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. Fast paced environment supporting customer orders and the cold brew facility.
We’re looking for an individual to provide exceptional customer service as a Barista in our cafés. We seek to offer an unforgettable experience for our customers by providing the highest quality coffee and customer service.