Careers at Stumptown
Who We Are
We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.
And we drink the best office coffee on the planet.
Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.
Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.
We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.
We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.
Teams and Roles
We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.
Creative and Marketing
Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubbie, that’s all them.
Partnerships, Sales and Support
We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.
Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.
Coffee Sourcing and Roasting
Our Coffee Sourcing team travels to the ends of the earth to establish long term and sustainable relationships with incredible coffee producers. These folks work on the ground with producers so that the coffee quality can continue to improve year after year. Our Quality Control, Quality Assurance and Roasting teams take it from there, ensuring that the integrity of that amazing coffee shines through once it lands in our hands.
Education and Service
By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.
Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.
Finance, IT and People
We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.
Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.
We’re looking for an individual to provide exceptional customer service as a Barista in our cafés. We seek to offer an unforgettable experience for our customers by providing the highest quality coffee and customer service.
This position will work directly with the Stumptown retail managers and baristas in a radical and professional manner. This person will work closely with the Retail Vice President to set policies and expectations that are consistent between regions, accomplish big picture goals, and ensure standards are met. In addition to working directly with retail, the person in this position will be expected to communicate with and rely on all company departments in order to provide an unsurpassed coffee experience. The Retail General Manager is the point person for all things related to Stumptown Retail Cafés in this region.
Work directly with the retail team in managing the cafe, and communicating with all company departments in order to provide an unsurpassed coffee experience. Provide continued leadership to cafe employees and direct retail operations.
We’re looking for an individual to provide exceptional customer service as a Barista in our Ace New Orleans café. We seek to offer an unforgettable experience for our customers by providing the highest quality coffee and customer service.
This position will involve welcoming customers into the headquarters of Stumptown and setting the tone for the building. The Tasting Bar serves as reception, retail for equipment and whole bean coffee, and as a venue to have in-depth conversations with our customers. The Tasting Bar exists to build enthusiasm for quality coffee and to share the story of the relationships that make that quality possible.
Partnerships, Sales and Support
Working as part of our California roasting operation and team, this position involves pursuing new wholesale business across a variety of channels throughout Northern California. This position works closely with the Senior Sales Manager, our production, training and wholesale teams. This position will aim to fulfill sales goals by pursuing targeted opportunities in the Northern California region.
The Education and Account Development Manager will oversee and effectively manage all Account Managers and Coffee Educators in the region. This person will bring the highest quality coffee education to wholesale and retail accounts, in addition to leading the initiative of increased account management practices to all of our customers. The person in this positon will also also work closely with the Regional Sales Team on targeted quarterly initiatives and annual goals.
The Grocery Sales Lead will work very closely with the Wholesale team, Operations group and the office/customer support team in an ever-expanding grocery market to ensure that our customers are receiving the same level of excellent customer service. The ideal candidate will create positive and lasting relationships with our vendors, catering to the needs of storeowners and managers at each store.
Finance, IT and People
The Payroll Manager is responsible for the full payroll processing cycle for exempt and hourly employees as well as payroll tax, audit and reporting responsibilities within the Finance department.
Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.
Work closely with the wholesale team and the office to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. Work in a fast paced environment supporting customer orders and the cold brew facility. Assist with warehouse duties, including receiving, inventory control management and staging items for the following day’s routes - both smallwares and Cold Brew.
Creative and Marketing
Support Lead Designer, Project Manager and Lead Producer from research to concept and design to production. Work directly with Lead Designer to make compelling visual designs, wireframes, presentation decks, posters or other medium to express ideas and concepts.