Careers at Stumptown

Who We Are

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We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.

And we drink the best office coffee on the planet.

Origins

Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.

Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.

We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.

We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.

Teams and Roles

We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.

Finance, IT and People

We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.

​Coffee Sourcing and Roasting

Our Coffee Sourcing team travels to the ends of the earth to establish long term and sustainable relationships with incredible coffee producers. These folks work on the ground with producers so that the coffee quality can continue to improve year after year. Our Quality Control, Quality Assurance and Roasting teams take it from there, ensuring that the integrity of that amazing coffee shines through once it lands in our hands.

Creative and Marketing

Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubby, that’s all them.

Production

Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.

Education and Service

By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.

Cafés

Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.

Web

Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.

Partnerships, Sales and Support

We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.

Current Openings

Partnerships, Sales and Support

Distributor Sales Manager, South East South East

Grow the Stumptown portfolio of brands and enhance profitability through strong relationships and execution with distributor partners, targeted regional chains and independents. Understand distributor capabilities, solve problems in real-time, execute monthly grocery and distributor plans and measure results. Collaborate with Stumptown grocery, on-premise and operation teams to execute projects related to sales and distribution in assigned region. Facilitate distribution trials to set the standard for National best practices.

Distributor Sales Manager, Midwest Midwest

Grow the Stumptown portfolio of brands and enhance profitability through strong relationships and execution with distributor partners, targeted regional chains and independents. Understand distributor capabilities, solve problems in real-time, execute monthly grocery and distributor plans and measure results. Collaborate with Stumptown grocery, on-premise and operation teams to execute projects related to sales and distribution in assigned region. Facilitate distribution trials to set the standard for National best practices.

Wholesale Customer Support Associate, Portland Portland, OR

Stumptown is seeking a Customer Support Associate to join our enterprising Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our regional customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.

Cafés

Café Senior Lead, Seattle Seattle, WA

This position will involve working directly with Stumptown’s retail employees in a radical and professional manner. In addition to working directly with retail, this position is expected to communicate with and rely on retail management departments in order to provide an unsurpassed coffee experience. Our cafes are our showrooms for wholesale and our living rooms for the world to enjoy our coffee.

Barista, Chicago Chicago, IL

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Barista, Seattle 12th Café Seattle, WA

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Café Senior Lead, Chicago Chicago, IL

This position will involve working directly with Stumptown’s retail employees in a radical and professional manner. In addition to working directly with retail, this position is expected to communicate with and rely on retail management departments in order to provide an unsurpassed coffee experience. Our cafes are our showrooms for wholesale and our living rooms for the world to enjoy our coffee.

Barista, Ace Hotel New Orleans New Orleans, LA

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Barista, Ace Hotel NYC and W 8th Cafes New York, NY

Provide exceptional customer service as a Barista in our cafés. Provide a coffee experience for the customer that has never been created before. Make the customer experience unforgettable.

Production

Production Tech, Los Angeles Los Angeles, CA

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Production Tech, Portland Portland, OR

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Production Tech, New York Brooklyn, NY

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Education and Service

Field Service Technician I, Los Angeles Los Angeles, CA

Service customer’s espresso machines and coffee brewing equipment by analyzing work orders, planning daily travel schedule, investigating complaints and conducting tests. Schedule and perform preventative maintenance and resolve customer service problems. Build and maintain positive relationships with customers and identify technical versus training issues. Must complete apprenticeship program.

Account Manager/Coffee Educator, DC Washington, D.C.

The Account Manager/Coffee Educator will work in wholesale account management and coffee education. He/she will provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. The Account Manager/Coffee Educator will also work closely with wholesale customers through direct training and education.

Finance, IT and People

Human Resources Business Partner Portland, OR

The HR Business Partner is responsible for planning, managing and administering the day-to- day operations of the assigned business units. The position will carry out responsibilities in the following areas; benefits, safety and workers compensation, recruiting, retention and on-boarding, performance management, leave administration, employee relations and supporting the VP, Human Resources with policy and compliance.