Careers at Stumptown
Who We Are
We work hard. We make lots of jokes. We cheers beers, ride bikes together, go to shows and trade dogsitting favors. We have tremendous amounts of respect for each other and for what we do. Stumptown is a family on an elemental level. Many of us are artists, musicians, creative types, and passionate types. It helps our coffee taste better and it makes our work lives richer.
And we drink the best office coffee on the planet.
Some of us came because we were regulars. The baristas knew our drinks and were having a whole helluva lot more fun than the jobs we had. Some came because of the coffee. Some of us were home roasters, or worked for other coffee companies across the country. Came for a chance to work with the best green coffee in the world.
Some came because our best friends worked here. Most became best friends with our coworkers, because they also happened to be some of the best, most interesting people around.
We all came because we wanted to be here. A grip of us have been here for over a decade. We’ve outgrown our first employee holiday dinners, squeezed in the backroom of a cozy Italian family restaurant in Southeast Portland. We’ve leapt across the country. Went Dutch for a summer. But our holiday parties still rage.
We are passionate group of folks, some might even say obsessive. No matter which team we’re on, we’re sourcing, roasting, tasting, testing, practicing and pushing ourselves to do it better.
Teams and Roles
We know we are the last link of a long chain, stretching across the earth, made up of hundreds of people and years of toil, soil and sweat to get this coffee into our hands. We take that responsibility very seriously. And we also have a lot of fun.
Creative and Marketing
Stumptown runs on creative energy (and coffee, obviously) and the Creative and Marketing team helps us wrangle it. Our in-house team is responsible for everything from illustrations on mugs and packaging design, to signage, communications, and throwing rad events with our friends and partners. If you ever see weird drawings, gifs, or photoshopped snaps of Ozzy Osbourne holding a Cold Brew stubbie, that’s all them.
Partnerships, Sales and Support
We count ourselves grateful that Stumptown is served in some of the best neighborhood cafes, restaurants and grocery stores across the country. Our partnerships are based on building customized coffee programs and solid relationships. We offer up much more than what’s in the cup. We’re only successful if our partners are, and our sales and support teams go above and beyond to make that happen.
Our cafes are our living rooms, where we strive to let our coffee shine to its full potential. Our baristas spend months learning how to pull the most pristine shot of Hair Bender espresso, and even longer taming the steam wand to master the art of pouring a perfect latte. We undergo continuous education and attend regular tastings, understanding the full spectrum of our coffee menu so we can help you pick out a coffee you’re going to love.
Coffee Sourcing and Roasting
Our Coffee Sourcing team travels to the ends of the earth to establish long term and sustainable relationships with incredible coffee producers. These folks work on the ground with producers so that the coffee quality can continue to improve year after year. Our Quality Control, Quality Assurance and Roasting teams take it from there, ensuring that the integrity of that amazing coffee shines through once it lands in our hands.
Education and Service
By the time our coffee reaches the hopper or the Chemex, it has traveled far and wide and been through a long journey. Our adept coffee educators make sure we continue to best represent and elevate the experience of drinking Stumptown coffee in our cafes, and in the kitchens and cafes of our wholesale partners. Our service team of espresso techs is on-call 24-hours a day, in case a machine goes haywire at 8 am on a Saturday.
Finance, IT and People
We’ve got a team of talented folks who do much more than bean-counting. We rely on them for all the heavy lifting behind the scenes to keep the business running smoothly, and create efficient systems to support our day-to-day operations and growth. They are also the wi-fi wizards and keepers of the candy drawer, so they are super important in lots of ways.
Even though we have big love for the lo-fi days gone by, we’re lit up by the future in our digital realm. Our web team embodies Stumptown’s bright spirit of innovation and strives to offer the best and warmest online experience possible.
Our tight knit production crew takes pride in scooping, hand-carding, and folding every bag before we send it out into the world, whether it’s headed to a favorite cafe, restaurant, grocery store, or your doorstep. Our Cold Brew production team brews, bottles and delivers everyone’s favorite pick-me-up. Look out for these guys on the road–they are hauling precious cargo.
Our Deliver Drivers support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and the office team. He/she will transfer roasted coffee and cold brew from our Roastery in LA to our distribution facility in OC, make daily deliveries to our wholesale accounts within the designated territory, and may assist with general production from time to time. This position will be based in Orange County and have daily/weekly travel within OC, SD and LA counties.
The Warehouse Facility and Supply Lead will oversee ordering, receiving, stocking, and distribution of all warehouse merchandise and supplies to support the LA market, through accurate transaction input into NetSuite. This role will work closely with Supply Chain Manager and Stumptown Coffee Headquarters in coordinating order volumes, communication with various departments, and routine inventory counts.
Our Cold Brew production team is responsible for all aspects of customer orders and fulfillment. This position works closely with the wholesale team to ensure Cold Brew orders are being fulfilled in a timely manner while maintaining high quality standards. Fast paced environment supporting customer orders and the cold brew facility.
Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew. Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.
Partnerships, Sales and Support
We're seeking a Customer Support Associate to join our East Coast Wholesale crew. The Wholesale Customer Support team is the central hub for communication to our East Coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our East Coast customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.
Working as part of our California roasting operation and team, this position involves pursuing new wholesale business across a variety of channels throughout California. This position works closely with the Senior Sales Manager, our production, training and wholesale teams in LA. This position will aim to fulfill sales goals by pursuing targeted opportunities in key metro areas within, but not always limited to, Los Angeles County.
The Account Manager/Coffee Educator will work with our wholesale partners to assist with account management and coffee education. He/she will provide unparalleled coffee education and hospitality through ongoing hands-on training, guidance and education.
The Regional Sales Manager will manage a team of sales professionals in addition to facilitating new business requirements among all departments that drive wholesale sales. This person is accountable for growth objectives and financial results in assigned region and leading professional development efforts for the sales team at large.
Finance, IT and People
We're looking for a NetSuite Administrator to work directly with all departments and employees to understand system needs, and translate those needs into technical specifications. This position assists with the implementation and roll-out phases, and helps to troubleshoot access issues for users among the NetSuite system, along with all other technical systems that may be applicable.