Forms of payment accepted:
We currently accept Visa, Mastercard, and American Express. PayPal Checkout is available for standard purchases (excludes coffee subscriptions).
It can take up to 48 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.
We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.
If you order online, we’ll send you a notification when your order has shipped. If it’s been 48 hours and you still haven’t heard from us, please let us know.
Yes! We are able to ship coffee internationally. However, due to the variable customs requirements for each country surrounding coffee products, we can only ship to Canada, Japan and the UK at this time. Additionally we are not yet set up to ship international orders via our website. We are happy to process your order over the phone and ship via UPS Worldwide Saver.
Feel free to email email@example.com with your billing and shipping addresses and your phone number, and which products you would like. We can work up a shipping quote once we have your address and an approximate idea of what you’d like to order. Then we can take your credit card information over the phone. We can be reached at (855) 711-3385,Monday-Friday, 8am to 4pm PST.
Yes! We ship to APO addresses. We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the coffee directly to you. When in doubt, contact us through email or call us at (855) 711-3385, Monday-Friday, 8am to 4pm PST.
REFUNDS & RETURNS
We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at (855) 711-3385 within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.
We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.
Email your order number, name, reason for return, and the item and quantity you wish to return to firstname.lastname@example.org, or give us a call us at (855) 711-3385 . We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.
We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
Cafe Refunds & Returns. We offer refunds or store credits for purchases at any of our cafes. Feel free to reach out to Customer Support, and we’d be happy to work with the Cafe Manager on your behalf.
Purchased our product at a grocery store? While we can't refund your purchase directly, we can offer replacement products shipped directly to you from one of our roasteries. Just reach out to Customer Support and we'll sort you out!
Our coffees are generally considered a ‘medium’ roast. The whole truth is that we source really high quality coffees and roast each coffee just enough to bring out the best of what’s inherent in those particular beans. Typically, our blends are more medium roast and our single origin coffees are on the lighter end of the spectrum. For those of you that love that dark, roasty flavor, we have our French Roast. Find more on roasting here.
We don’t add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you can’t taste orange or clove in your cup. Flavor only matters in the context of you. What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate, tea-like finish? We’ve created the Stumptown Tasting Guide to help you get started.
We don’t ship pre-ground coffee. (It’s better this way, we promise!) All of the coffee we offer is whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better. Have grind questions? This might help.
Store your coffee in a cool, dark place. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.
Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.
Freshly Sealed! With our new sealed bags, we are now keeping beans on shelves 90 days from the roast date, and recommend that once the seal is broken, they are consumed in 3 to 4 weeks. We are excited about our new bags and the better freshness standards that they allow for us. You may see some bags in grocery stores that show "enjoy by" dates as well as a roast date, as some grocery stores require expiration dates on all food items. The enjoy by will always be 90 days after the roast date!
Like other produce, coffee is seasonal. Our coffee menu reflects the seasonality of coffee growing seasons, so you will often see coffee from specific regions only available during certain periods of the year. Worry not, we offer our Blends year-round. We may not have a particular coffee when you are looking for it, but we can help you find something similar you’ll like. Drop us a line - we’re here to help!
Most of our coffees are Direct Trade. We’re as serious as it gets about our sourcing practices. Our approach of coffee sourcing is called Direct Trade, which means that we have a close relationship with our coffee producing partners and pay them excellent rates for their premium work. We work hard to ensure that our supply chain is transparent from farm to cup. That means regular visits, implementing new techniques and equipment when possible, and forming long-term partnerships.
Some of our coffees are Certified Organic. Though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.
With that being said, we do carry a variety of Certified Organic coffees. When you look at the shop coffee image on our website, the bag card will state Organic Coffee underneath the name.
Our coffees are not Kosher certified. Though our coffees are not certified, our beans are processed and roasted in a facility that handles only coffee beans which do not come into contact with other food products. Additionally, we do not add flavors or additional ingredients to any of our coffees.
Our coffee is not genetically modified. Most of our coffees are heirloom varietals that have been cultivated by a family or community for generations. When sourcing coffee, we look for both heirloom Arabica coffees and traditional farming practices. You can find out more about our coffee producing partners here.
Coffee is gluten-free, mostly. While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can't guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten.
We've talked with our Coffee Sourcing team and in-house Cold Brew and coffee experts, and we think you will be safe. However, Stumptown Coffee Roasters is not "Certified gluten-free."
We can ship some Cold Brew products! Both our Oatly and Dairy Cold Brew products are shippable due to having shelf stable packaging technology called Tetra Pak. This packaging and the pasteurization of the product allows Cold Brew with Oatly and dairy products to be handled and stored in ambient conditions.
Our other Cold Brew products have to stay refrigerated to maintain their flavor, so we can’t sell it online. However, we have several retail locations throughout the US who carry our Cold Brew products. You can find our Cold Brew in most Whole Foods Markets around the country and many other fine grocers. To find the nearest location to you, give our Customer Support team a call at (855) 711-3385 (option 3) or email email@example.com with your zip code.
You can make your own Cold Brew at home. We love the Filtron for making Cold Brew at home. Here’s a brew guide to get you started.
For our Stumptown Cold Brew, we use a Latin American blend. We've found that Latin American coffees with darker chocolate and berry notes tend to work best when cold brewed. Check out our Latin American coffees online here. Our House Blend is also great as cold brew.
If you want to try something a little different, Ethiopian coffees make a tea-like and fruity cold brew. We often feature Ethiopians as our Single Origin Cold Brew on draft in our cafes. You can find out more about our Ethiopian coffees here.
Our Cold Brew has a shelf life and must be refrigerated! Please keep Cold Brew refrigerated. The shelf life on our Cold Brew Stubbies and Nitro cans is 90 days when refrigerated properly. Once the Cold Brew stubbies have been opened, we recommend enjoying it within 2-3 days. For glass growlers filled with Cold Brew in our cafes, we recommend drinking within 10-14 days. The shelf life on our Cold Brew with Milk (Original, Chocolate and Winter Cheer) is 50 days, while the shelf life for our Coconut Cold Brew is 40 days. You can find the best-by date ink jetted on the side of stubbies, on the bottom of cans and the top of cartons.
Our Cold Brew is not Certified Organic. Though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms with a good soil nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.
We don’t franchise, but we do have a wholesale program. Looking to serve our coffee in your cafe, restaurant or store? Our wholesale program is geared towards independent cafes, grocery stores and restaurants. Find out more here.
If you’re an office or institution, we have a great office coffee program. If you’re looking for larger volumes, we do have partnerships with Office Coffee providers in some major metro areas. Email us at firstname.lastname@example.org to learn more.
We host public tastings. We offer coffee cuppings and tastings at our HQ and many of our cafes. Check our location pages for specific days and times, give our Customer Service team at call at (855) 711-3385 , or email email@example.com.
A coffee cupping is a way of tasting coffee. Our cuppings are curated experiences, similar to a wine tasting, and are the industry standard for evaluating coffee aromas and flavor profiles. Many of our locations offer free daily or weekly cuppings. Check our location pages for specific days and times, give our Customer Service team at call at (855) 711-3385, or email firstname.lastname@example.org.
While our cuppings do not require any reservations, please arrive a few minutes early to ensure our staff is prepared and can accommodate everyone who is interested. Cuppings last for 45 minutes to an hour.
We can help get you coffee for your event. We don’t have a coffee cart or the ability to cater events, but we’d love to assist you in getting great coffee for your event. If you are looking for catering for a small/private event, please email your location and query to email@example.com and we can follow up with our catering partners in your area.
If you’re looking to provide bags of whole bean coffee or Cold Brew for your guests or at your event, we can help with that too. We offer bulk pricing for one-time special occasions. Please contact us at firstname.lastname@example.org for more information.
If you are looking for a partnership for your large event and think Stumptown would be a good fit, please contact email@example.com.
Our burlap bags are donated to community gardens. Unfortunately, we no longer have burlap bags available to the public as we donate all of our bags to support local community gardens.
We can direct your press queries. Please contact us at firstname.lastname@example.org.
Our Customer Support Team takes a lot of pride in the service they provide. When you contact us you’ll reach a small team of friendly, coffee-loving humans that work out of our Portland HQ. These folks know what's up and anyone on the team can help answer your coffee questions. Not sure which coffee to buy? They can give you some well-educated advice. We’ll always do our very best to make sure our customers are taken care of.
We always appreciate customer feedback. Quality is enormously important for us, so we definitely encourage you to let us know when you’ve just had the best latte of your life or a less than stellar experience. You can contact our Customer Service Team by emailing email@example.com or calling (855) 711-3385.
Cafe Support and Feedback: Need help with a recent cafe experince? Feel free to reach out to Customer Support and we’d be happy to work with the Cafe Manager on your behalf.